These terms describe the baseline conditions for patients, hospitals, doctors, administrators, and staff who access OPDly digital services, including appointment management, billing, pharmacy, and lab modules.
These terms apply to hospitals, doctors, administrators, and staff who register for and use OPDly's digital OPD management platform, operated by OPDly Technologies. Patients do not create accounts on OPDly — they receive a WhatsApp tracking link generated by hospital staff and are not directly bound by these terms.
By accessing or using OPDly, account holders agree to comply with these terms and with any applicable laws, policies, and operating requirements communicated through the platform.
Hospital administrators are responsible for maintaining accurate account information, protecting login credentials, and ensuring that only authorized staff access the platform. Each registered hospital is responsible for the data entered on behalf of their patients.
Under the Digital Personal Data Protection Act, 2023 (DPDP Act):
Hospitals are responsible for obtaining any consent required from patients for data collection and for handling patient data rights requests in accordance with applicable law.
As a data processor, OPDly Technologies does not independently verify the accuracy, completeness, or clinical correctness of any data entered into the platform. The hospital, and its doctors, pharmacy, and lab staff, are solely responsible for verifying all data they enter or rely on before acting on it.
Hospitals using OPDly's billing, pharmacy, and lab modules are responsible for the accuracy of invoices, inventory records, and lab reports generated through the platform. OPDly Technologies provides these modules as tools to support hospital operations and does not independently verify clinical or financial data entered by hospital staff.
Access to OPDly is provided on a subscription basis. Subscription fees are billed in advance for the applicable billing cycle.
All subscription payments are non-refundable. Once a subscription is activated, the amount paid is not refunded under any circumstances, including partial use of the billing cycle, early cancellation, downgrading to a lower plan, or account suspension. No pro-rata or partial refunds are issued for the unused portion of a billing cycle. This does not affect any rights you may have that cannot be excluded under applicable law.
We recommend using the free trial to confirm OPDly suits your hospital before subscribing to a paid plan.
OPDly uses the WhatsApp Business API (provided by Meta Platforms, Inc.) exclusively to send patients a one-time transactional message containing their live OPD queue-tracking link at the time of appointment registration. This service is strictly limited to transactional appointment notifications and is not used for marketing, promotions, or unsolicited communications.
Hospital staff are responsible for ensuring patients have consented to receive WhatsApp notifications before entering their phone number into the platform.
OPDly Technologies may update, suspend, or modify product features, integrations, or workflows at any time to improve operations, security, compliance, or performance.
These terms are governed by the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of courts in India.
To the extent allowed by law, OPDly Technologies is not responsible for indirect losses, third-party failures, or issues caused by inaccurate user-provided data, misuse, or external service interruptions (including WhatsApp/Meta delivery failures).
Questions regarding these terms can be sent to [email protected].