Data Security

Your patients' data: safe, private and yours.

Before you move your patient records to any software, you should know who can see them, how they are backed up, and how you would take them with you. Here is how OPDly handles each.

Backed up every day

Your hospital's data is backed up daily. There is no server in your clinic and no backup for you to remember.

Separate data for every hospital

Each hospital's data is kept separate. Only the doctors and staff you add can see it.

A login for every person

Every doctor and staff member signs in with their own login. Passwords are stored in encrypted (hashed) form, never as plain text.

You decide who can do what

Choose, role by role, who can refund, cancel a bill, delete a patient, adjust stock or see reports. The system blocks the action, not just the button.

Audit log

See who created, changed, refunded or cancelled what, and when, in Settings → Audit Logs.

Deleted by mistake? Restore it

A deleted patient goes to "recently deleted" and the owner can restore it.

Export your data

Download your patient list, appointments and bills to Excel or CSV whenever you want.

Secure connection

OPDly is used only over an encrypted HTTPS connection, in any browser.

Your data stays yours

OPDly does not sell or share your patients' data. It is used only to run your hospital: bookings, prescriptions, bills, WhatsApp messages you choose to send, and reports. If you stop using OPDly, export your patients and appointments first, and our team will help you with anything else you need.

Patients' rights under the DPDP Act

Under India's Digital Personal Data Protection Act, 2023, a patient can ask what data you hold about them or ask for it to be erased. If a patient makes such a request, contact our team and we will help you handle it.

Help when you need it

Questions about your data, a staff member who left, or a login that needs to be blocked — reach our team on WhatsApp or a call at +91 81460 14182, Monday to Saturday, 9 AM to 7 PM.

FAQ

Common Questions

Every day. Backups are taken by OPDly, so there is nothing for your staff to do.

No. Every hospital's data is kept separate, and only the people you add as doctors or staff can sign in to your hospital.

Yes. Export your patient list, appointments and bills to Excel or CSV whenever you want.

The owner removes them from the doctors or staff list, and they can no longer sign in.

Yes. In Settings → Roles & Permissions, untick Refund for every role except the one you trust, for example the accountant.